Tuesday, August 26, 2008

That wasn't the kind of exposure I was looking for

Dear Netflix:

We need to talk. I have been a customer for possibly four years now. I'm a very big fan. I've even recruited new customers for you. But still, we need to talk.
Considering your rapid growth, and the complicated logistics of your business, I've always been impressed how few troubles I have had with my account. I was even completely sympathetic when you had your big outage 2 weeks ago. Cause really, you still have a better track record than pretty much every other business I've ever dealt with.
But listen, you've screwed up my queue and I want you to fix it. In what world would I have queued up Northern Exposure, Season 3, discs 3 and 4, and then Season 4 Discs 5 and 6? And skipped right over season 3 discs 5 and 6, and season 4 discs 1-4? Does that make sense to you? Do you think I wanted to skip over Fleischman and O'Connell finally "doing the deed," just to only see the aftermath and not the actual deed?? No, I wouldn't want that now would I?
And then when I fixed my queue, having viewed the discs out of order, and then making sure my next up discs would be the ones I missed, you again jeopardized our love by sending me the same exact discs all over again! WHY?
Why would you want to do that to me? Are you trying to get me to break up with you? That is explanation I can fathom at this point. Nothing else makes any sense.
Now, I received Season 3 disc 1,2, and 4 again today. I also, inexplicably, got disc 6. Where is disc 5? I want it!! I have fixed my queue again, and put the repeat offenders back in the mailbox. This is your last chance. Please get it right this time!
I admit that I've been a little testy and short-tempered lately. I can't help it. I'm unemployed, stuck in a ridiculous situation with the State, the bank, etc, with no car and basically can't do much more than sit here on my couch playing online and watching TV. (Ok, I do take daily breaks to go to the gym and buy a diet coke.) I'm perpetually grumpy with a chip on my shoulder right now. And I admit I've been taking out my frustrations on the wrong people. But this time, I'm pretty sure it's not me. It's you.


1 comment:

  1. Aw. Stinks.

    What's the car situation? Are you going to repair it or seek out a newish one?

    After much frustration, I found my car on Craigslist -you really have to wade through the scams and less than cool people - I finally found a good guy to buy from- for $3,300. I had my mechanic check it out for a clean bill of health.
    Need car search advice... I've got it!


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